EV Warranty & After‑Sales Engineer
After‑Sales Service, After‑Sales Service|Maintenance & Support, Service

Job Description

Manage warranty claims, technical escalations, and field fixes for EVs. Analyze failure trends, validate claims, coordinate repairs with service centers, and feedback issues to R&D/Quality for design improvements. Own customer satisfaction metrics and cost control for warranty programs.

Skills

• End‑to‑end warranty process and documentation
• Root‑cause analysis and corrective action follow‑through
• EV systems literacy (battery, powertrain, electronics)
• Dealer/service network coordination and training support
• Warranty policy administration and cost containment
• CRM tools (Salesforce/Zoho) and case management
• Technical report writing and dashboarding
• Use of diagnostic tools and service literature
• Continuous improvement using field data analytics

Education

Bachelor’s in Mechanical/Electrical/Automotive; Diploma with exp. acceptable

Work Experience

3–6 years in after‑sales/warranty (automotive/EV)

Salary (India)

₹6 LPA – ₹12 LPA

Salary (US)

$65,000 – $95,000/year

Growth Opportunity

Senior After‑Sales Engineer → After‑Sales Manager → Head of Service Operations