Application Engineer Full Time

Job description
We are looking for an Application Engineer to support our Battery Swapping projects. The candidate will be responsible for troubleshooting customer issues, validating system performance, and ensuring smooth charger-battery-BMS-IoT integration in battery swapping deployments.
Key Responsibilities

System Understanding & Integration

Develop a deep understanding of charger, battery, BMS, IoT gateway, and backend interactions in a swap station ecosystem
Analyze and debug communication protocols (CAN, UART, MQTT, etc) between Charger BMS IoT Cloud
Support integration of new hardware revisions, firmware updates, and feature rollouts
Customer Support & Issue Resolution

Act as a technical point of contact for customers during deployment and post-deployment
Diagnose field issues related to charging failures, battery authentication, BMS faults, communication drops, swap flow interruptions etc
Provide root cause analysis (RCA) and coordinate with internal firmware, hardware, and backend teams for resolution
Address customer queries clearly and professionally, including technical explanations and workaround guidance
Testing & Validation

Perform functional, integration, and regression testing of swap stations during non-customer-facing time
Validate charging behavior, safety interlocks, communication robustness, error handling and fault recovery
Assist in creating and executing test plans, test cases, and validation checklists
Support pilot runs, field trials, and customer acceptance testing (FAT/SAT)
Documentation & Feedback

Document known issues, field learnings, and test results
Provide structured feedback to R&D teams to improve product reliability, user experience, deployment readiness
Help improve installation guides, troubleshooting manuals, and SOPs
Qualifications

Bachelor of Technology – EE/ EC/ IC/ Mechanical
Experience: 1-4 years (flexible based on capability)
Technical Skills

Strong fundamentals in electronics and electrical systems
Understanding of embedded C / MATLAB / Python programming
Good understanding of EV chargers, Lithium-ion batteries, Battery Management Systems (BMS), Power electronics (preferred)
Experience or familiarity with IoT systems and cloud-connected devices
Hands-on debugging skills using tools like Multimeter, Oscilloscope (basic), CAN analyzers / serial logs (preferred)
Ability to read schematics, logs, and firmware-level error messages
Soft Skills

Strong problem-solving and analytical skills
Clear communication skills for customer interaction
Ability to work independently in the field as well as collaboratively with internal teams
Willingness to learn and adapt in a fast-paced startup environment
Good to Have

Experience in EV infrastructure, battery swapping, or charging stations
Familiarity with safety standards and compliance for EV systems
Prior application engineering, field engineering, or technical support experience
Role: Hardware Platform Engineer
Industry Type: Automobile
Department: Engineering – Hardware & Networks
Employment Type: Full Time, Permanent
Role Category: Hardware
Education
UG: B.Tech/B.E. in Any Specialization
PG: Any Postgraduate