Technical Cell Engineer Full Time

Job description
Job Summary:

The Technical Cell Engineer in the 2W Service field will be responsible for diagnosing complex technical issues, providing advanced troubleshooting support to dealers, and ensuring timely resolution of field concerns. This role involves working closely with service teams to enhance product reliability, conducting root cause analysis, and implementing technical improvements for better service efficiency.

Roles & Responsibilities:

Respond promptly and professionally to dealer calls concerning spare parts, settlements, battery, charger movements, and technical issues in the two-wheeler automotive sector
Provide accurate information and guidance to dealers on troubleshooting procedures, and warranty claims specific to two-wheeler vehicles
Collecting product feedback from customers and report on the same only on critical failures only
Collaborate with internal teams to facilitate the smooth movement of batteries, chargers, and spare parts
Analyze technical reports to identify recurring issues or trends; recommend proactive measures to mitigate potential problems
Document all interactions, technical inquiries, and resolutions systematically for reference and reporting purposes – MIS
Liaise with the technical support team to escalate complex issues and ensure timely resolution
Conduct regular follow-ups with dealers to ensure satisfaction and address any outstanding concerns.
Stay updated on product updates, technical bulletins, and industry trends related to two-wheeler vehicles to enhance knowledge and support capabilities
Assist in generating reports, analyzing data, and providing insights to improve overall technical support processes within the two-wheeler automotive context
Uphold company policies and standards while adhering to relevant regulations and guidelines specific to the two-wheeler automotive industry
Visit to field for product support – Critical cases

Qualifications:

Bachelors degree in Engineering – Electrical/Mechanical or any related field
Proven experience in technical support or customer service roles, preferably in the two-wheeler automotive industry preferred EV industry
Strong technical aptitude with the ability to understand and troubleshoot complex technical issues specific to two-wheeler vehicles

Experience:

2 to 5 Years

Location: Pune

Happy Hiring!
Role: Network Service Technician
Industry Type: Automobile
Department: Engineering – Hardware & Networks
Employment Type: Full Time, Permanent
Role Category: IT Network
Education
UG: B.Tech/B.E. in Production/Industrial
PG: Any Postgraduate
Key Skills
Root cause analysisReport generationSpare partsClaimsMISCustomer serviceTroubleshootingTechnical supportProduct supportAutomotive