Field Service Engineer

Full job description

Lords is hiring for Field Service Engineers for EV and commercial vehicles.
Position : Field Service Engineer
Location : Mumbai
CTC : Decent hike on current package

Job Description :-
Execute Live Trials targeting accurate data, vehicle performance, customer experience and reporting.
Resolving customer complaints (vehicle performance, value delivery, customer disputes, technical issues)
Support the Sales team, Interviewing customers, fleet managers and drivers to collect data.
Train stake holders like fleet managers, drivers to ensure best utilization of the vehicle features.
Work with the customer and stake holders to establish good relations.
Train the customer and users in telematics.
In-depth study and understanding of various usage segments.
Train manpower to Conduct professional demos, create business proposals, Track and monitor vehicle performance.
Help the customer derive benefit from various truck features.
Report customer wise profitability.

Qualifications:-
Diploma/B.E.
1 - 3 years exp in field service, Aftersales, Technical support from Commercial Vehicles, Heavy Engineering, Construction equipment, Electric vehicles.
After- sales experience followed by a sales stint will be an added advantage.
Strong product knowledge, Communication & analytical skills.
Working knowledge of Excel & PowerPoint.
Must be open to travel PAN Mumbai
Candidates should have their own vehicle.
Job Type: Full-time
Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:
Cell phone reimbursement
Health insurance
Paid sick time
Provident Fund
Schedule:
Day shift
Supplemental Pay:
Commission pay
Performance bonus
Application Question(s):
Have an experience in Automobile Sector?

Experience:
Field service: 2 years (Preferred)
Work Location: In person
Application Deadline: 19/03/2025
Expected Start date: 14/03/2025