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Vikram Singh Shekhawat

AGM Service | After-Sales Management

Jaipur, India · 28.0 yrs experience

0 connections·0 followers·0 posts
Industry ProfessionalAfter-sales & Service

About

A highly motivated and results-oriented Service Manager with over 28 years of experience in managing after-sales service operations for leading automotive companies.

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Experience

  • AGM Service
    M/s TVS Motor Company Limited
    Apr 2021Feb 2023 · Bangalore

    Managed after-sales service operations for Karnataka 1 area, overseeing service-related functions for 78 AMD branches and 112 ADs.

  • Senior Service Manager
    M/s TVS Motor Company Limited
    Apr 2017Apr 2021 · Lucknow, Uttar Pradesh

    Streamlined after-sales service operations across the UP Central area, overseeing the delivery of high-quality service to customers of 52 main dealers and 229 sub-dealerships.

  • Manager Service
    M/s TVS Motor Company Limited
    Jul 2013Mar 2017 · Jaipur, Rajasthan

    Handled Rajasthan 1 Area after-sales service function with a team of 3 Territory Managers and 2 Service Engineers.

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  • Regional Service Manager
    Suzuki Motorcycle India Pvt Ltd
    Jan 2007Jul 2013 · Gurgaon, Haryana

    Managed service operations across East, West, and North zones, attending training on big bikes conducted by SMC Japan.

  • Assistant Manager
    M/s Yamaha Motor India Pvt. Ltd
    Jun 2004Jan 2007 · Jaipur, Rajasthan

    Managed after-sales service-related functions of 22 dealers in the Rajasthan market.

  • State Head Service
    M/s Kinetic Engineering Limited
    Mar 1999Jun 2004 · Jaipur, Rajasthan

    Managed 23 dealers with a service team of 4 Engineers, planning service activities for the State.

  • Service Engineer
    M/s Kinetic Honda Motor Limited
    Aug 1996Mar 1999 · Jaipur, Rajasthan

    Handled entire Rajasthan state after-sales service, managing 21 dealers.

  • Workshop Supervisor
    M/s Veerprabhu marketing Limited
    Nov 1994Aug 1996 · Jodhpur, Rajasthan

    Managed workshop service activities and ensured customer satisfaction.

Education

  • Jagannath University, Jaipur
    Bachelor of Business Administration
    20202023
  • Central School of Motor Transport Tekanpur, Gwalior
    Diploma · Automobile Engineering
    19921994

Skills

  • after-sales

  • service management

  • customer satisfaction

  • team management

  • network expansion

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  • dealership management

Languages

EnglishHindiRajasthani