EV Customer Success Manager (Fleet / B2B)
Owns post-sale relationship with fleet and B2B customers — onboarding, adoption, renewal, expansion.
Salary band · India
₹12L – ₹28L
Median ₹18L
Experience
4–10 yrs
Mid (3-6 yr)
Hiring outlook
High
Role overview
CSMs in EV are part service, part account management. They drive product adoption, monitor utilisation telemetry, escalate hardware issues and surface the next sale into the existing account. The role is critical for charging operators and BaaS providers.
Key skills
Tools & software
Responsibilities
- Own the assigned territory or account quota — pipeline, forecast and closure.
- Build relationships with fleet operators, dealers, government agencies or B2B buyers as appropriate.
- Run product demonstrations, ROI workshops and pilot programs.
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Requirements
- MBA or equivalent business education preferred; engineering background a plus.
- Demonstrated quota attainment in automotive, energy, mobility or industrial sales.
- Comfort with consultative selling, RFP responses and multi-stakeholder negotiations.
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Typical employers
Industries
Reports to: Regional Sales Head
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