Head of After-Sales (EV)
Leads the entire after-sales organisation — service network, parts, warranty, customer support.
Salary band · India
₹80L – ₹2.4Cr
Median ₹1.4Cr
Experience
18–30 yrs
Principal / Director (15+ yr)
Hiring outlook
High
Role overview
After-sales heads own the entire post-sale experience. They scale the service-network footprint, manage parts logistics, govern warranty cost and shape the customer-support strategy.
Key skills
Tools & software
Responsibilities
- Own the function's vision, organisation, P&L and external presence.
- Build and develop the leadership bench across two layers below.
- Represent the company to investors, regulators, customers and the press.
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Requirements
- Fifteen-plus years in the function with at least five at the head-of level.
- Track record of scaling an organisation through at least one major growth or transformation cycle.
- Excellent communicator with the credibility to operate at the board and customer-executive level.
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Typical employers
Industries
Reports to: Chief Operating Officer
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